Sessions

Presenter(s): Jeff Yates, Independent Insurance Agents & Brokers of America, Inc.

The agent, carrier, vendor, user group and association members and particpants in ACT will meet to discuss the key strategic future trends facing the Independent Agency System, agencies of the future, mobile strategies, digital marketing, improved agency productivity, security and opportunities to use the latest technology.

Located behind the Rosen Shingle Creek Hotel, the Shingle Creek Golf Club is an award winning golf course. Named by Golfweek as one of America’s Top 40 New Courses and one of Central Florida’s Top 10 Toughest Courses by Orlando Business Journal, this spectacular challenge offers an 18-hole, par 72 championship golf course. Get in the game! Enjoy a challenging round of golf before the conference! (Pre-conference registration required).

Presenter(s): Mark Orlandi, ACORD

Learn what’s new in v2.2, the latest release of the Information Model. Topics include new content, refinements to existing content, and details involving new metadata/stereotype features, such as change management. This session will also provide an update on related working group activities.

Presenter(s): Marcia Berner, ACORD; Rick Heil, ACORD

Developing effective standards for you and the industry at large means providing focused, detailed, and timely specifications. ACORD is becoming more agile, getting standards users what they need, when they need it, how they need it. Learn about our "agile" standards efforts and how we are producing more exacting transaction specifications. Then, learn how we are optimally supporting standards users' needs with concise implementation documentation and support.

Let us know at ACE@acord.org what test you want to take and the time. Each one is a 2 hour timeframe, so don’t arrive any later than 12PM.

Presenter(s): Donald Maddox, ACORD

Get an update on a new version of the Business Glossary, including significant changes from the prior version. This session will also feature details regarding the generation of the glossary, which involves extracting content from the Capability Model and Information Model for re-use in this Framework facet.

Presenter(s): Yolanda Austin, ACORD

Learn about the ACORD L&A Standards current initiatives and their deliverables around forms, employee benefits, product profiles, product sales surveys, vendor invoicing, even work on health insurance product definitions and much more! More than a briefing, this will be an interactive session so bring your ideas and questions!

Presenter(s): James Bielak, ACORD

Learn about the ACORD P&C standards including initiatives supporting professional lines, IICMVA with motor vehicle insurance reporting, forms and much more! More than a briefing, this will be an interactive session so bring your ideas and questions!

Presenter(s): Cliff Chaney, ACORD

Get an update on the progress and status of the final facet of the ACORD Framework. The Component Model provides a foundation for SOA solutions by creating a blueprint for core interfaces and service operations needed to conduct insurance business. Hear about the basic design principles, methodology, examples, and related details.

Presenter(s): John William Barr, Wipro; Chad Hersh, Novarica

The past few years have seen digital media take rapid steps and its impact has irrevocably altered the way we do business. Wipro and Novarica come together to share insights on how ‘Digital Transformation across the value chain of Insurance’ enables Insurers to move confidently through this dynamic market.

Presenter(s): Mary Pilecki, Oracle Insurance; David Krauss, Oracle

Imagine having a virtual call center where all your customer service agents work from home. When a catastrophe hits, you can respond to increased call volume and grow capacity immediately, because all your information is stored and accessed online. There’s no ramp-up time; CSRs simply get online from their homes and start taking incoming calls. This – along with other new ways of doing business – is the new reality that cloud computing enables for insurance companies. In this session, you’ll learn about the choices available to you for cloud computing (private, hybrid or public); security considerations and how to address them; and how running your IT from the cloud can reduce your technology costs and worries and help you focus on the business of insuring your customers.

Presenter(s): Dennis Maroney, Tata Consultancy Services

The insurance industry is wrestling with how to interact with and retain customers in an effort to drive growth and profitability. Customers today have more power than ever before - They also have greater expectations than ever before. The rapid adoption of mobile technologies and social media has meant that customers today have tremendous influence, reach , options and choices. This has resulted in customer service delivery having become the key differentiator for insurers today. This is transforming the business model of insurers and placing tremendous emphasis on agile and customer focussed operating models and culture. So how does an insurer achieve such a transformation, while still grappling with pricing pressures, rising costs, regulatory demands, legacy systems, multiplicity of products, platforms and interfaces? Where should one start, what should the transformation journey map look like, how long will it take, and who has done it successfully before? If you are seeking answers to these and other related questions, come and attend this session by Tata Consultancy Services. We have an unparalleled track record in large scale insurance industry transformations. Come listen to our experts showcase real scenarios of transformation by leveraging our domain knowledge, technology and business process expertise and proprietary tools and frameworks such as "FORE".

Presenter(s): Ed Skoviak, MassMutual; Marianne Sherman, AXA Equitable; Mike Bauer, ACORD

Speed to market is an elusive goal rarely achieved in today’s insurance market. The power behind the ubiquitous nature of web services creates an opportunity to build a service quickly that can be used anywhere by any device that utilizes the internet, if defined appropriately up front. Find out how Mass Mutual and AXA have utilized ACORD’s plug and play standards to build interfaces quickly, enabling a speed to market unprecedented in this industry. Understand how Mass Mutual is taking a single implementation and reusing it to enable web services accessible anywhere, from your home computer to mobile devices.

Presenter(s): Debjani Deb, Genpact

In recent years, Social Media has grown from a simple conversation platform to an essential business tool providing a rich repository of unbiased feedback for organizations throughout the world. It is imperative that insurance leaders tune in, listen and learn to profit from the insights social media can provide regarding their brand, products, customers, services, competitors, and ways to innovate to satisfy the market. Join Genpact as we share how the most successful executives are leveraging this unprecedented tool to acquire and retain new customers and drive growth even in these times.

Presenter(s): Jeff Calusinski, IBM

To succeed in today’s customer oriented / mobile world, building a flexible business, application, and infrastructure architecture that can anticipate the changes of the future and supports your business strategies is the name of the game. A robust information architecture can produce massive amount of insight throughout the organization and can be leveraged, acted-to and produce positive business outcome. Join this session to hear how this smarter infrastructure can support the selling, servicing, and marketing to your business partners.

Presenter(s): Doug Groncki, Microsoft

Microsoft SQL 2012 is delivering mission critical confidence and breakthrough insight with the latest release. Learn how the latest BI capabilities, PowerView and PowerPivot, can be used to explore the relationship between producers, products and incentives to drive growth in the agent channel. 

Presenter(s): Jim Rogers, The Hartford; Doug Johnston, Applied Systems

Identity/Password management has been a necessary evil due to an abundance of insurance products, distribution channels and platforms. The industry has come together to solve this problem with a solution that meets the needs of agents, carriers, and vendors. ID Federation is a non-profit industry-wide group tasked with simplifying agents’ life while increasing security. This session will talk in more depth about this groups’ direction and how you can be part of the industry effort to simplify our online world.

Presenter(s): Cliff Chaney, ACORD

Get the latest information on ACORD’s initiative of mapping ACORD Standards to the Information Model. The mapping effort addresses three key areas; traceability, migration and transformation, all to be covered in this session. The session will also provide a preview of the new ACORD tool called the Standards Translator. This session is designed for Enterprise Architects, Application Architects, and other IT staff focusing on Data Interoperability.

Presenter(s): Joseph Wagle, Hewlett Packard

From proposals to applications to policy change paperwork, many carriers are struggling to create, capture and manage policy workflow documents. How do innovative carriers make documents digital, intelligent, and mobile? How do carriers break down the walls between document processes and business process? Join HP for a session where we share how carriers have overcome redundant legacy systems, paper-bound workflows and manual, unmanaged processes to streamline policy setup and servicing processes.

Presenter(s): Russell Aebig, iGATE Patni

The WHO track "Going Mobile" topped the charts in 1971. Mobility is back topping the charts again with all predictions leading to Mobility defined as one of the top Tech initiatives for CIO's. Given its ubiquity across the business spectrum, it is becoming imperative for the CIO to ‘regain’ ownership of the mobility conversation. In this session, iGATE Patni will discuss strategies and best practices for CIOs chartering the mobility initiative, and will include conversation on strategy, policy and governance, architecture, application development, and mobile device management in an integrated framework. Leading the effort and gaining control over this crucial technology will be key to carrier success.

Renew old acquaintances. Make new connections. Scan the program and plan your session schedule. Read the twitter board to see who is doing what. Tweet about issues that are important to you or share your location and invite others to join you. Use our exhibitor guides and maps to quickly find vendors who offer what you need. When the exhibit hall opens, you’ll be ready to go!

Presenter(s): Carolyn "Cal" Durland, ACORD

The AUGIE community will meet to discuss and secure input from the attendees on ideas to continue to make progress on the 2012 AUGIE priorities. Discussions will include Real Time, Passwords, engaging carriers and communication pieces each attendee could use as they convince their agents, carriers and vendors to increase their real time and download offerings.

Find innovative solutions to support your organization's business strategy and solve your most challenging problems. View product demos in our Vendor Demo Theatre. Join your peers in our Exhibit Hall Networking area and pick up vendor collateral and media publications. Or just relax in the reading lounge. Make your plans to take advantage of the great opportunities in our 2012 Exhibit Hall!

Presenter(s): Carolyn "Cal" Durland, ACORD

Join the participants of AUGIE on a tour of the exhibit hall to meet the providers of Real Time functionality

Presenter(s): Vivek Kundra

Vivek Kundra, the first Chief Information Officer of the United States, will be the keynote speaker at the 2012 ACORD LOMA Insurance Systems Forum where he will describe how the Best Defense is a Good Offense in Overcoming Technology Challenges. In difficult economic times, business and technology are working hard to balance cost containment with innovation. As leaders face these challenges, many are left wondering how they can build a foundation for an extremely agile business that enables innovation, growth, and collaboration. In his address, Kundra will share with the audience how leaders and organizations must adapt to transformation in a change-averse environment, embrace action-oriented methodologies, and make tough decisions to succeed in today's marketplace. His experience will be inspirational for attendees who are facing the same obstacles he did!

Claims continues to be a core strategic area for P/C insurers, particularly as policyholders’ technology expectations are changing. While not every technical advance is appropriate for every carrier, many of these advances are delivering rapid and sizeable paybacks for those carriers who are utilizing them today. In addition to upgrading claims administration systems, carriers are investing in analytics, mobile applications, telematics, and collaboration and Web 2.0 technologies. This session is designed to provide insights into current trends as they relate to claims and claims technology and includes a discussion of current claims systems, promising new claims-related technologies and how some of these technologies can be used most effectively.

Presenter(s): Donald Maddox, ACORD; Greg Webster, Great American

This session will be a discussion on the challenges and strategies of transitioning a mainframe development staff to a web development environment. We will investigate how one Insurance Company successfully utilized their mainframe development resources to help deliver a brand new J2EE web application policy admin system based on a service oriented architecture environment as well as support many other internal Java based systems. By providing an internal training class with the proper format, as well as nurturing respect among team members, there will be a great opportunity to merge decades of insurance system expertise with new innovation and technology.

Presenter(s): Ralph Blust, Willis Group; Anthony O'Donnell, Insurance & Technology Magazine; Andrew MacDonald, CNA

Property and casualty carriers are working with many different distribution channels. Within any given channel, they may be working with producers who are at different levels on the automation spectrum. Hear from a variety of different sizes and shapes of agents and brokers what they need to be profitable and productive. Hear also how carriers are working to meet all of those needs. Hear too how ACORD XML standards fit into their models.

Presenter(s): Christine Gendron, MassMutual

Faced with the need to create a seamless customer experience, this leading carrier took a phased approach to deliver their Customer Experience Servicing Platform (CESP); incorporating new development technologies into the project. Agile and scrum methodologies were initially launched for a small team resulting in the development of a reusable readiness model; aligned to agile. Based on early success, migration to an enterprise scrum model was initiated; incorporating training and an awareness program for over 100 staff. Continuing on the theme of reusable and reduced risk, ACORD standards were utilized for all of the data integration activities. This is a true success story - applying technology, standards, and iterative development methodologies to deliver an easily maintainable solution that delights the customer!

Presenter(s): Deborah M. Smallwood, Strategy Meets Action; Jerry Whetnall, StoneRiver, Inc.; Curt Zeck, Royal Neighbors of America

Join this panel of thought leaders as they explore the advantages of defining a blueprint for success for process re-engineering. The conversation will touch on what is currently happening in the market today; focusing on the importance of and benefits provided by straight-through-processing (STP), rules engines, workflow and case management, and automated underwriting solutions. Including a case study, this session will outline the critical success factors of a leading carrier’s incremental implementation of these technologies; resulting in empowered agents and underwriters and accelerated growth.

Presenter(s): Dave Hollander, Ernst & Young

Learn about consumer habits and expectations of the insurance industry. Ernst and Young will present perspectives on buyer behavior; opportunities for improvement, expansion, growth for insurers and the impacts on technology, based upon a survey of 26,000 consumers across 24 countries. Examples of key themes explored are as follows: Property and Casualty ► Consumers are purchasing insurance through rapidly evolving channels ► The future is all online ► A good claims experience builds loyalty Life and Annuity ► Life Insurance is sold, not bought ► Agents or intermediaries dominate distribution ► Personal contact is essential

Presenter(s): Morgan Davis, Deloitte Consulting LLP; Sridhar Rajan, Deloitte Consulting LLP

Deloitte’s research shows that Outsourcing has “gone mainstream” in the insurance industry, and has become just another standard business practice that should be evaluated as business needs mandate. The focus has shifted from “should I outsource?” to “how do I optimize my service delivery portfolio?”. As companies focus on maximizing the value from their outsourcing arrangements, we have found that the transition phase of the outsourcing lifecycle continues to be a significant contributor to value erosion and one that requires greater focus from customers, service providers and advisors. Transition can be defined as “the smooth transfer of services from a legacy organization to a vendor organization in accordance with contractual requirements.” An effective transition can unlock the value of an outsourcing engagement, thereby laying the groundwork for a relationship that can last for many years to come. However, many transitions fail in the first year and executives face problems during a transition. This session will discuss the common issues of transition and strategies that companies can implement to avoid losing value from their outsourcing strategies through this critical part of the lifecycle.

Presenter(s): Michael Fitzgerald, Celent; Jennifer Overhulse-King, St. Nick Media Services

Social media is bringing "sexy" back to insurance! It’s redefining the insurance landscape by offering a new platform for researching and developing new products, boosting brands, heightening fraud detection, improving loss ratios and increasing revenues by empowering distribution channels. But, to gain maximum benefits from social data, you must operationalize your new social insurance enterprise. In this session anything goes: from wikis, websites and blogs to YouTube, social data monitoring applications and communities. We're taking social media for insurance to a whole new level! It's time to choose your weapons in the fight for the future!

Presenter(s): Bryant Tow, CSC; Rick Lacafta, FS-ISAC

Can your company withstand a hack attack? While technological advances like cloud computing, and social networking offer huge opportunities for achieving higher levels of business performance, they can leave a company vulnerable to cybersecurity threats, causing operational disruptions and business challenges of critical concern to C-level executives. The industry is poised for enormous gains over the next decade thanks to technology innovations in cyberspace, but we must have complete confidence that information systems are secure and resilient. Take the right steps to recognize and immediately neutralize rapidly emerging threats, triumphing over cybercriminals and building value in your company.

Presenter(s): Patrick J. Hatfield, Locke Lord LLP; Peggy Scott, Liberty Mutual Insurance Company; Marcia Berner, ACORD; Stuart Durland, Seely & Durland

The ESIGN (Electronic Signatures in Global and National Commerce) Act was enacted in June of 2000 laying out the electronic signature guidelines for federal commerce. Yet, in the property and casualty insurance market, the majority of agents and carriers are still using 'wet' signatures to transact business. Attend this panel discussion and get clear on the legal requirements and best practices for implementing electronic signatures.

Presenter(s): Steven Leigh, Gartner

There are several trends which are affecting the distribution of life insurance products. Increasing number of agents are retiring, the remaining agents are reaching a smaller segment of the population, direct to consumer agencies and insurers continue to see growth, and cost containment continues to put pressure on insurers to cut costs. These and other factors are pushing the US life insurance industry to pursue new distribution channels. To date it is unclear what channels will emerge. Could social media, retail, or banking emerge? Come to this session to discover the likely outcome of these distribution challenges.

Presenter(s): Richard J. Fidei, Colodny, Fass, Talenfeld, Karlinsky & Abate; Chris Chartrand, Genworth Life and Annuity

IT innovation abounds when it comes to methods for transacting commerce electronically. Years ago, general laws were implemented to permit electronic transactions. Years of innovation have taken the range and levels of electronic transactions to new heights. Insurance legal and regulatory requirements have not been as fast to evolve to this changing environment. This session will address issues related to the range of transactions that may be conducted electronically, the delivery of documents in the electronic world, and legal and compliance issues that may exist.

Presenter(s): Sean Hurd, Merrill Lynch; Greg Cherry, Aite Group; Eric Michaud, New York Life

The Annuities STP Initiative, spearheaded by the Insured Retirement Institute and working in close partnership with ACORD, has made great strides in the last few years building seamless and paperless processes to support high volume annuities sales at a low cost. Nonetheless, challenges abound around accommodating product innovation and driving adoption; even as new opportunities for process standardization move forward. Hear from key players in the supply chain as they offer their perspective on the successes, challenges, and future paths of Annuities STP.

Presenter(s): Craig Bedell, IBM; Rick Hoehne, IBM; Bill Dibble, Infinity Property and Casualty; Michelle Bergeron, Esurance

Reducing fraudulent claims is a big game changer in the insurance industry. Listen to an esteemed panel of North American insurers talk about how predictive analytics and visualization tools enabling self service can be used to significantly improve the detection of Claims Fraud. We will share real examples from Esurance and Infinity P&C, as to how they benefitted from a solution that not only minimized fraudulent claims, but also enhanced customer experience with faster resolutions.

Presenter(s): Phebe Arouni, Partner Re

See how Business Process Management enabled this carrier to implement eAccounting in ½ the time it would have taken using traditional development methods. The resultant highly adaptable digital business platform enables real-time execution of its business value chain, with flexibility to adjust business processes with minimal coding changes. The platform includes SOA, BPM, a rules engine and is based upon the ACORD Reinsurance Technical Accounting standard. Whatever line of business you are in, you will want to hear this great case study and apply it to your operation.

Presenter(s): Ed Skoviak, MassMutual

Heard in the project management “War Room:” We should buy before build…What does this mean? Can you truly buy before build? In this session, Ed Skoviak will speak from 15 years’ experience in systems design on this topic. What does it mean to Buy? What does it mean to Build? Where does reuse come in? And integration, don’t forget the integration.

Presenter(s): Mark Boelens, Hewlett-Packard Company

To become a leader in the insurance industry of tomorrow, companies must have a strategic vision clearly focused on customer intimacy, mobility, trust, and relevance, and they must be able to execute on that vision. Find out how your company can gain a competitive advantage by taking advantage of: •“Next Gen IT” for the Insurance Industry - allows insurers to mine large and complex amounts of disparate data to provide better product profitability decisions and improve context sensitive awareness for the consumer • See through the Cloud - provides economic mechanisms to align infrastructure costs to business volumes, while meeting insurers’ security and trust imperatives with customers • Model-driven Architectures – enables product improvements, better alignment of business requirements to what is actually delivered in less time - and with better results to enhance the customer experience

Presenter(s): Rick Hoehne, IBM; Neil Isford, IBM North America

With the explosion of data, your ability to effectively leverage information has become a key competitive advantage. Analytics are helping many companies increase revenue, lower costs, and reduce risk. Today, many top performing Insurers are using analytics to increase customer retention, predict fraud, and streamline claims processing. Get an overview of IBM's Smarter Analytics strategy and broad capabilities, and how they are being applied in the insurance industry.

Presenter(s): Colleen Healy, Microsoft; Tom Feher, Microsoft

We are living through a major period of change – new technology, financial reform, increased risks, intense competition and more empowered customers. ‘Big Data’ and analytics are changing the nature of competition creating new opportunities and risks for all players. New technologies in mobility, natural user interfaces, social networking and cloud computing are making it easier to engage customers and create leaner and more nimble business models. Microsoft technology is at the center of these changes. Learn how we can help you create new opportunities in the insurance industry of the future. During this session you will learn how Microsoft, with its partners, is uniquely positioned to provide solutions to help reduce costs, fuel innovation and help insurance companies sell more effectively. Come see the latest devices and a customer-centric solution for agents and customer service personnel that can give you an edge in the marketplace.

Presenter(s): Roger Soppe, Oracle Insurance

Insurance company leaders know they must transform their business in order to succeed in today’s shifting financial climate, but have never found that one clear and simple path to product agility, excellent customer service and reduced cost. This is because there is no one path to business transformation for insurers. In this interactive session, we will bring together industry experts to discuss the different strategies insurers are taking to fundamentally improve their business. Topics will include understanding the compelling business reasons to transform and how business context impacts transformation strategy; technology renovation vs. system replacement strategies; existing book conversion options; and the business value of modern application architecture in a changing insurance value chain.

Presenter(s): Kevin Mulcahy, Tata Consultancy Services

As Forrester describes in a recent report, we are in the midst of an unprecedented perfect storm of innovation. Big Data, Cloud Computing, Social Business, and Mobility have driven an aggressive digital disruption across the Insurance Industry. The future of sustained competitive advantage and growth hinges on our ability to increase our customer centricity and requires us to effectively manage the collision of these disruptive innovations. The absence of holistic digital strategies to address all digital initiatives and data will slow the enterprise movement towards customer centricity and competitive advantage. Whereas past efforts to create this holistic view have been hampered by organizational silos, current and future efforts will add environmental complexity to their list of obstacles. Oversight, governance, alignment and direction have never been more important. Growth in this decade will depend on successfully integrating mobile, social, Web and traditional sales channels with the big data analytics needed to reinvent customer relationships. Carriers need a digital vision that integrates all the new customer touch points—including smartphones and tablet devices-- while staying in compliance with regulatory and privacy demands. If your company doesn’t have a digital strategy, or an executive leading the charge, this session will inspire you, and launch your efforts to lead your firm’s digital strategy planning. Already have a digital strategy in place? Join us to validate and hear about what your peers are doing .

Presenter(s): Shelley Swenson, CUNA Mutual Group; David Althoff, Cognizant Technology Solutions

Can outsourcers really be considered “Strategic Partners”? They can, if you select the right partners and work together! Healthy, high performing & sustainable outsourcing relationships exhibit common characteristics and strike a balance between the key areas of value and the vital signs of health in outsourcing and shared service center relationships. Learn the core capabilities today’s complex organizations are expecting from their “Strategic Partners” as opposed to just a set of “IT vendors”. CUNA Mutual Group’s goal was straight-forward: move the dial on the value generated by their outsourcing providers to meet their challenging IT requirements and service level agreements - and to make sure those partners represented the right cultural fit with the organization. CUNA will share their experience in driving the right behaviors and expectations with Cognizant. The CUNA team has worked to successfully transition from a set of vendors, to a handful of strategic partners including Cognizant. If your IT strategy includes the support of a global sourcing partner, attend this session to gain ideas and perspectives learned from the practical experience of taking it “To the Next Level”. This session will share the invaluable lessons learned across key areas including Financial Performance, Service Quality, Delivery Capabilities, Innovation, and Governance.

Presenter(s): Jeff Saye, Genpact; Proneet Sharma, Genpact

Smart processes that “talk to each other” can yield millions in incremental dollar value over manual and or siloed processes. Genpact’s market-leading Smart Enterprise Processes (SEPSM), built on our long heritage of LEAN Six Sigma, combines smart processes, smart analytics, and smart technologies with our deep insurance domain experience to drive shorter cycle times, fewer errors, lower risk, and better agent and customer relationships. Join us as we demonstrate how SEPSM can transform your P&C claims and Life application to issue processes to generate lower costs, higher revenue, and overall better business outcomes.

Presenter(s): Dave Smith, iGATE Patni; Ganesh Iyer, iGATE Patni; Paul Malchow, MetLife; Mike Shadler, Genworth Financial

Insurers are saddled with low interest rate environment , regulations affecting reserves and capital allocation, and tepid growth rates.  As a result, one of the key focus areas is operating expenses per policy.   Diminishing blocks of policies spread across a plethora of platforms within larger insurance companies and sub-optimal blocks of business in smaller firms that lack economies of scale are acutely affected.   Insurers are increasingly debating their strategy around core vs non-core operations.   Should we focus on New Products, Channel Management, and Distribution as competitive differentiators and review options for administration? What about risks?  iGATE Patni weighs in on this debate and explores an alternative to high cost IT consolidation and new vendor packages – Platform as a Service for business outcome: how to transform your operational expense model.

Presenter(s): Timothy Henry Queen, Wipro

With continuing political and economic uncertainty heading into 2012, insurers face the continued pressure of managing risk and capital while driving growth. This session will focus on strategies to support profitable organic growth in today’s conditions and leading initiatives being implemented by insurers across the globe.

With restaurants offering everything from casual fare to haute cuisine, along with vibrant entertainment and fascinating attractions, Pointe Orlando is the place to visit when the sun sets. Continuous shuttle transportation between the Rosen Shingle Creek Hotel and Pointe Orlando, sponsored by Oracle, will be provided. Continue your networking! Keep the conversations going! Get to know your fellow attendees, exhibitors and sponsors in a fun, relaxed environment!

Presenter(s): Ian Ayres

Building on a theme of thought leadership, economist and author Ian Ayres will open the second day of the conference. The author of 11 books, including The New York Times best seller Super Crunchers: Why Thinking-by-Numbers Is the New Way to Be Smart, he believes that a new breed of decision makers is increasingly calling the shots. These "Super Crunchers" are analyzing millions of bytes of information and gaining the ability to predict the future with staggeringly accurate results. In his presentation, Ayers' will highlight the benefits and risks of data analytics, who loses and who wins, and how super crunching can be used to help make better decisions.

Presenter(s): Karen Pauli, TowerGroup

Creating competitive advantage within claims organizations is not easy and it is an imperative. Research reveals claims executives are over-looking opportunities. Learn how to take your current claims investment to the next level with analytics. This session will focus on the top five areas where insurers can benefit from the growth in external data coupled with expert analytics capabilities emanating from the partnership between innovative claims executives and thought leaders in the technology world.  The five areas are: subrogation, litigation management, vendor management, contact center performance, and the next level of fraud detection.  Join in as a leading analyst focuses on how carriers can benefit from the growth in external data coupled with top analytic solutions to deliver unexpected financial results.

Presenter(s): Laura Dambier, Lincoln National Life

Do you have a passion for service? Recognizing that a carrier’s relationship with its distributors is a key to success in today’s climate, this top executive led a cultural shift within her service organization. Learn how they began to see the producer- as- customer and focus on ease of doing business. Establishing a one-stop shop for distributors in every channel, this leading carrier is streamlining its service and technology environments, striving to deliver a future state that enables distribution to do business in a paperless environment where routine tasks are automated and a streamlined repository of information is readily accessible. Join the conversation! It's more than systems, more than processes -- it is a strategy and implementation plan that is enhancing the distribution experience!

Presenter(s): Elizabeth (Beth) Riczko, Westfield Group

A 2011 Best Practice Award Winner for Enterprise Business Intelligence, this leading carrier combined a collaboration and iterative design; enterprise-wide data governance; an analytical center of excellence; and change management discipline to create an integrated effort that drove success and adoption of business intelligence across their organization. Showcasing best practices, this session is a must attend for those looking for innovative solutions and outstanding results.

Presenter(s): Nick Xidis, se2

Mobile application development can take many paths – native development, middleware application development environments and HTML5 based web technologies. Join us as a leading carrier compares and contrasts each of these development paths and shares their experience in deploying a mobile application for their service operations professionals. In this session, experiences in developing in all three of the leading technology architectures will be summarized, lessons learned will be outlined, and development paths will be recommended based on the type of application being deployed. Last, but not least, examples of the dashboards developed for service monitoring will be shared with the audience. A must-attend session for those developing mobile applications!

Replacing paper with e-solutions and adopting industry standards are key to enabling the evolution of the (re)insurance business model. Attend this session as leading global reinsurance carriers and brokers share their implementation experiences. As pioneers and early adopters, all have deployed ACORD messaging for premium and claims processing and settlement practices; resulting in demonstrable improvement in cash flow, reduction in administration costs and queries, and improved trading partner relationships.

Presenter(s): Deborah M. Smallwood, Strategy Meets Action; Justin Manley, Torus; Charity McGill, Accenture

In today’s flat economy, primary growth and expansion of market share comes from taking business from the competitors. Clear understanding of the emerging trends in IT investments in Underwriting as well as emerging business and technologies’ capabilities will help you to create a roadmap of solutions. Making the business case and identifying return on investment (ROI) are powerful ways of judging and communicating value. A panel of industry experts will reinforce how the right mix of technology investments beyond the traditional policy admin will create a new underwriting platform that enables a competitive advantage.

Presenter(s): Richard Pankhurst, PricewaterhouseCoopers LLP

The P&C sector has approximately $270 billion of IBNR reserves outstanding. This topic will examine the potential impact of insurance business and systems transformations on IBNR. The topic will highlight the risks and potential impacts of silo'd approaches where the core insurance functions undertake improvement initiatives that are not linked with a comprehensive analysis of the business and systems impact on premium, loss, expense and ultimately reserves. The topic will explore the benefits of using cross functional teams with operational, technical, finance and actuarial knowledge in the governance and implementation of business and systems transformation so that the impacts on IBNR are well understood and the promise of the reduction in leakage is specifically addressed.

Presenter(s): Kimberly Harris-Ferrante, Gartner Research

The insurance business model is continually evolving, and new strategies emerging and being made possible due to technology advancements. To stay competitive and differentiate, it is critical that both P&C and Life insurers stay aware of the major technological changes and the potential disruptions resulting from their use. Attend this forward-looking presentation for the big-picture overview of business and technology change within the industry. Hear about game changing technologies that will be strategic for most organizations over the next five years. Take away a list of the top technologies that should be included in your company's strategic planning process to see how each will fit within your business model and meet the needs of your business.

Presenter(s): Dip Das, ING US; Tom Babcock, ING

Are you overburdened with multiple admin systems that prevent you from implementing policyholder self-service? Are you dealing with the challenges that arise as you look to satisfy your customers' need for instant access and the ability to update their personal information? Learn from this leading carrier who has had to deal with multiple policy and client administration systems as a result of growth through mergers and acquisitions. Their case study will walk you through a project to centralize client information with a single interface to multiple back end systems.

Presenter(s): Stuart Rose, SAS; Jose Trasancos, Utica National Insurance Group

Analytics is a valuable part of most insurers’ claims cycle: it can determine when it makes sense to apply costly resources, such as dispatching a cause-and-origin engineer within hours to a claim site, and when this investment would be inefficient and without customer value. Today, there is a clear need to implement a new strategy for the entire claims lifecycle management using an analytical foundation. Carriers are going beyond point solutions to adopt a holistic, factory-like approach aimed at building analytics into the technology platform and embedding decision support across the claims life cycle. Hear from a leading carrier as they outline their use of predictive analytics to better manage resources, increase performance and extract the greatest possible value from their technology investments.

Presenter(s): Karen Furtado, Strategy Meets Action; Mark Breading, Strategy Meets Action

The options in the policy administration space continue to increase, making the decision process all the more complicated. In the solutions marketplace, there are three primary choices that are evolving for how to approach the replacement or addition of policy administration systems – enterprise, component, and component-based enterprise. It is not always easy to determine which option is best for your organization. Focusing on investment trends, priorities and project approaches, this leading analyst group will share research data and insights about the Policy Administration System choices that insurers are making and discuss the key areas to watch. Learn about the pros, the cons, and the critical success factors for each approach! Discover what’s happening in the industry and where it is heading!

Presenter(s): Linda Lampe, Allstate Financial; Nick Suizzo, Allstate Insurance Company

Changing the corporate culture in a traditional, conservative corporate environment is the challenge undertaken by this leading carrier. By implementing a way to effectively harness the collective intelligence of its employees, they had the opportunity to maintain their competitive edge. Join this session to hear how they have utilized social media, ideation technologies and their idea blitz process to engage employees in thinking differently and creating a culture where disruptive change is explored; resulting in mobile applications, product developments and process and service improvements.

Presenter(s): Lindsay Fassett, C N A

Driven by competitive pressures, the insurance industry is seeing an increasing number of large, multi-year transformational projects. After decades of buying one system at a time to support new offerings, many carriers are finding their IT environments too unwieldy to support innovation and rapid change. There is an effort to reduce complexity and streamline processes to support new products, services and regulations. In this session, mutli-line insurance carrier CNA will discuss one such effort. Attendees will learn about the business drivers behind the project, the steps planned in order to simplify the carrier’s IT environment, and the ways in which CNA expects to transform its operations to maintain its competitive position in the market.

Presenter(s): Yolanda Austin, ACORD; Chris Chartrand, Genworth Life and Annuity; Bill Levinson, Levinson & Associates, Inc.; Greg Reynolds, Aplifi

Everyone immediately sees the obvious savings in reduce print and mail costs? But have we really look at the impact of no paper? How will it impact your sales and referrals or your case management flow? How will it impact your service delivery? Will your compliance procedures be changed? A panel of eDoc Delivery pioneers will discussed what they are finding.

Presenter(s): Kimberly Harris-Ferrante, Gartner Research; Matthew Josefowicz, Novarica; Michael Fitzgerald, Celent

Thought leaders from Gartner, Novarica and Celent will help you prepare for future industry change by hosting a lively and interactive panel discussion of major industry trends; providing both tactical and strategic recommendations on how insurers should transform their organization. Topics will include emerging technologies, enterprise agility, and strategies for making solid business and technology decisions in light of industry change.

Presenter(s): Patrick J. Hatfield, Locke Lord LLP; Matthew Furton, Locke Lorde LLP

No one likes to expose themselves to risk, especially when you’re dealing with a major IT project! In this session presenters will cover practical and proven tips in IT projects from implementation to conclusion. Focusing on the mistakes often made by both customers and vendors, the session will include options for addressing changes in an IT project over time and risk shifting mechanisms that can be applied to ensure common contingencies are addressed by the most appropriate party. Attendees will walk away with a clearer understanding of the attributes of successful IT project from a legal standpoint along with a tool chest of practical suggestions on making their customer/vendor interactions a part of a much stronger and productive relationship.

Presenter(s): Boris Bulanov, Informatica Corporation

According to Wikipedia, 90% of the data in the world today was created within the past two years. Massive amounts of data are generated in insurance companies and available for insurance companies from external sources. Big data isn’t just BIG: it’s different! This explosion in the “size” and “form” of data requires fundamental re-thinking of business and IT approaches. Big Data is a game-changing corporate asset forming a foundation of strategic competition as it enables continuous experimentation, deep customization, superior operational efficiency and brand new business models. Pioneers in analyzing extreme data sets for target marketing and customer retention could gain a true advantage over less savvy competitors! Find out what your company must do to make the powerful transition from merely “data-driven” to “Big Data-driven”.

Presenter(s): Damien Islam-Frenoy, Microsoft

Flexibility, rapid development and deployment, elasticity to meet unpredictable loads… These are among the attributes promised by both public and private clouds. To reap those rewards in practice, mission critical applications in insurance must turn to hybrid deployments, leveraging the best of a flexible internal IT and the scale of public clouds. This session will look at the challenges faced by the industry as it moves to the Cloud (security, time to market, data migration…), share the business reasoning behind tough decisions, and highlight best practices from companies who have already succeeded in turning the Cloud from concept to demonstrable value.

Presenter(s): Pat Williams

Pat Williams will close the conference. Known as one of America's top motivational, inspirational and humorous speakers, Williams is also the author of over 65 books, his most recent title being Coach Wooden: The 7 Principles that Shaped His Life and Will Change Yours. He co-founded the Magic in 1987 and helped lead them to the NBA finals in 1995 and 2009. Williams is a renowned storyteller who shares the experiences and knowledge he gained through his leadership in sports and lessons learned as a father of 19 biological and adopted children.

ACORD and LOMA invite you to experience the sights, sounds and tastes of the Cuban culture so richly engrossed in the Florida scene. Special entertainment: The Caliente Band - best known for their explosive energy and being one of the nation’s hottest crossover bands! Enjoy the rhythms of Latin music, watch the professional Latin dancers as they demonstrate the salsa and other Latin style dances – and join them on the dance floor for an evening of great fun! Open bar, fabulous cultural themed food and a variety of entertainment will be the perfect ending for your ACORD LOMA Insurance Systems Forum experience. Casual attire, dancing shoes recommended. We’ll provide the Fedora. An ACORD LOMA badge is required to enter the closing party. Guest badges are available for purchase for $25 at the registration desk until 4:00pm on Thursday, May 17.